FAQs

BUSINESS & CONTACT INFORMATION

Official business and contact information for the DAILYCOMLIVE online store.

Brand Name
DAILYCOMLIVE
Legal Company Name
Jinan Shengxuanda Network Technology Development Co., Ltd.
Business Address
Room 406, 4th Floor, Business Complex Building,
No. 1987 Kaituo Road, Shunhua Road Subdistrict,
Jinan Area, China (Shandong) Pilot Free Trade Zone,
Shandong Province, China
Customer Service Email

STORE OWNERSHIP

DAILYCOMLIVE is owned and operated by Jinan Shengxuanda Network Technology Development Co., Ltd.

DAILYCOMLIVE / HELP CENTRE

Frequently Asked Questions

Quick answers about DAILYCOMLIVE products, orders, delivery, returns and customer service.

01

Products

02

Orders & Delivery

03

Returns & Issues

04

Store & Service

01 / PRODUCTS

Products & Choosing Solutions

What does DAILYCOMLIVE sell?
DAILYCOMLIVE offers home cooling products, air circulation solutions and comfort-focused climate products designed for modern living spaces.
How do I choose the right DAILYCOMLIVE product?
Consider your room size, airflow needs and intended usage. Product pages provide information about features and specifications. If you are unsure, contact our customer service team before ordering.
Are DAILYCOMLIVE products suitable for home use?
Many DAILYCOMLIVE products are designed for everyday home comfort. Because room sizes and requirements vary, we recommend reviewing product information before ordering.
How should I check whether a product fits my space?
Review the dimensions shown on the product page and measure your intended installation or usage area before purchase.

02 / ORDERS & DELIVERY

Ordering & Delivery

How do I place an order?
Select your preferred product on Dailycomlive.com, review the product details and complete checkout using the payment methods displayed during checkout.
Can I change or cancel an order?
Contact service@Dailycomlive.com as soon as possible. We will review your request, but changes or cancellations cannot be guaranteed once processing, preparation or dispatch has begun.
Where does DAILYCOMLIVE deliver?
Available delivery destinations may vary by product and location. The delivery options available for your order will be shown during checkout where applicable.
How are shipping costs and delivery estimates determined?
Shipping options, applicable charges and estimated delivery information depend on the product, destination and available delivery service. Relevant information is provided during checkout or with your order where available.
Will I receive tracking information?
For shipments that include tracking, tracking information will be provided after dispatch using the contact details associated with your order.
What should I do if there is a delivery problem?
Contact service@Dailycomlive.com with your order number and a brief description of the issue. Our customer service team will review the available delivery information and assist with the next appropriate step.

03 / RETURNS & PRODUCT ISSUES

Returns & After-Sales Service

How do I request a return?
Email service@Dailycomlive.com before returning any product. Include your order number and the reason for your request. Our customer service team will review the enquiry and provide appropriate return instructions.
What if my product arrives damaged, defective or incorrect?
Contact us as soon as possible and include your order number, a description of the issue and clear photos or video where relevant. Our customer service team will review the information and advise on the appropriate next step.
Who is responsible for return shipping?
Return shipping responsibility can depend on the reason for the return, the product, the return arrangement and applicable conditions. Please contact our customer service team before sending an item back.
How are approved refunds processed?
Once an approved return has been processed, our customer service team will confirm the relevant refund information. Processing times may vary depending on the payment provider or financial institution.

04 / STORE & SERVICE

DAILYCOMLIVE Online Store

How can I contact DAILYCOMLIVE customer service?
How quickly will customer service respond?
We aim to respond to customer enquiries as soon as reasonably possible. Response times may vary depending on weekends, public holidays and enquiry volume.
Does DAILYCOMLIVE have a public showroom?
No. DAILYCOMLIVE operates as an online home cooling and air comfort retailer. The registered business address is not a public showroom, physical retail store or walk-in service location.
Who owns and operates the DAILYCOMLIVE online store?
DAILYCOMLIVE is owned and operated by Jinan Shengxuanda Network Technology Development Co., Ltd.

STILL NEED HELP?

We're here to assist.

If you cannot find the answer you need, contact the DAILYCOMLIVE customer service team.

service@Dailycomlive.com