Return&Refund Policy
BUSINESS & CONTACT INFORMATION
Official business and contact information for the DAILYCOMLIVE online store.
No. 1987 Kaituo Road, Shunhua Road Subdistrict,
Jinan Area, China (Shandong) Pilot Free Trade Zone,
Shandong Province, China
STORE OWNERSHIP
DAILYCOMLIVE is owned and operated by Jinan Shengxuanda Network Technology Development Co., Ltd.
DAILYCOMLIVE / RETURNS
Return & Refund Policy
Information about returns, product issues, refunds and after-sales support for purchases made through Dailycomlive.com.
LAST UPDATED / SEPTEMBER 22, 2026
RETURN INFORMATION
Contact Us First
Please contact DAILYCOMLIVE customer service before sending any product back.
START A RETURN
service@01 / RETURNS
Return Requests
Returns are reviewed according to this policy and applicable consumer protection requirements.
02 / CONTACT
Contact Before Return
Please receive return instructions before arranging shipment.
03 / LARGE PRODUCTS
Coordinated Returns
Larger cooling products may require special return arrangements.
01 / RETURN PROCESS
Requesting a return
Before sending any product back,
contact
service@
Our customer service team will review the request and provide appropriate return instructions where applicable.
IMPORTANT / RETURN ADDRESS
Do not return products without instructions.
The registered DAILYCOMLIVE business address is not necessarily the warehouse, fulfilment location or product return address.
PLEASE NOTE
Do not send products to the registered business address unless DAILYCOMLIVE customer service specifically instructs you to use that address.
02 / RETURN ELIGIBILITY
Return condition
For eligible returns, products should generally be returned in a condition suitable for inspection and, where reasonably possible, with original packaging, accessories, manuals and included components.
Product condition, use, missing components or damage may affect the available return solution, subject to applicable consumer law.
03 / LARGE COOLING PRODUCTS
Large returns require coordination.
Portable air conditioners, larger fans or other heavier cooling products may require different return arrangements from standard small parcels.
RETURN PROCESS MAY DEPEND ON
01 Product size and weight
02 Product condition
03 Return reason
04 Available delivery or carrier arrangements
04 / CHANGE OF MIND
Changed your mind?
If an eligible product is no longer wanted, contact DAILYCOMLIVE customer service to request a return review.
Return responsibility and available remedies may depend on the reason for the return, the product condition and applicable law.
05 / DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If something arrives wrong
If a product arrives damaged, defective, incomplete or different from your order, please contact DAILYCOMLIVE customer service as soon as reasonably possible.
Where relevant, please provide:
• Your order number
• Description of the issue
• Clear photographs of the product
• Photos or video of packaging or damage where useful
06 / MISSING COMPONENTS
Missing parts or accessories
If you believe a component, accessory or included item is missing, contact customer service with your order number and details of the missing item. We may request additional information to identify the correct component or appropriate solution.
07 / RETURN SHIPPING
Who pays for return shipping?
Responsibility for return shipping depends on factors such as the reason for return, product type, return method and applicable consumer law.
Please contact DAILYCOMLIVE before arranging any return shipment so that the appropriate instructions can be provided.
08 / RETURN INSPECTION
After a return is received
Returned products may be inspected to confirm product condition, included components and the circumstances of the return request.
After review, DAILYCOMLIVE will communicate the applicable outcome or next step according to the situation and applicable requirements.
09 / REFUNDS
Approved refund processing.
Where a refund is approved, it will generally be processed through the original payment method or appropriate payment channel where possible.
After processing, your bank, card issuer or payment provider may require additional time before funds appear in your account.
10 / ORIGINAL SHIPPING CHARGES
Delivery charges and refunds
Whether original delivery charges are refundable depends on the reason for return, delivery service selected, applicable law and the outcome of the return review.
11 / EXCHANGES
Replacement or exchange requests
If you need a replacement product or exchange assistance, please contact DAILYCOMLIVE customer service. The available solution may depend on product availability, the reason for the request, product condition and applicable consumer rights.
12 / ORDER CANCELLATIONS
Before your order is dispatched
If you need to request an order cancellation, contact DAILYCOMLIVE as soon as possible.
We will review the request, but cancellation cannot always be guaranteed after processing, preparation, fulfilment or dispatch has started.
13 / REFUSED OR UNCLAIMED DELIVERY
If a delivery is refused or not collected
If an order is refused, unclaimed or returned by the carrier, contact DAILYCOMLIVE customer service so the shipment status and next steps can be reviewed.
A returned shipment does not automatically mean that a refund has been approved. The returned item may need to be received and reviewed before a resolution is determined, subject to applicable requirements.
14 / CONSUMER RIGHTS
Nothing in this Return & Refund Policy is intended to exclude, restrict or reduce mandatory consumer rights or remedies available under applicable law. Where the law applicable to you provides stronger protections, those protections remain unaffected.
15 / RELATED INFORMATION
Store policies
RETURN ASSISTANCE
Need help with a return?
Contact the DAILYCOMLIVE customer service team before returning a product or if you have questions about refunds, product issues or an existing return request.
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